Constanza Arjona Supply Chain Director CMPC Celulosa

Could you tell us a little about you and your experience and roles within Logistics?

I have a Business and Administration degree with 15 years working in logistics, strategic planning and operational excellence. Always have been motivated to work in companies that are constantly seeking new ways to generate value through their logistics service with collaborative work.

What are your aims as far as CMPC’s supply chain is concerned?

Deliver a high quality logistics service to our customers, building a competitive advantage for our products

The recent pandemic has inflicted considerable pressure on supply chains and logistics. What can be learned from these challenges?

I think from all crises we can find huge opportunities to improve. The pandemic has showed us, the importance of fluid communication, collaborative work with our customers and innovation to meet their needs

Will the outlook for global shipping remain tight? When can we expect a return to more normal conditions?

Nowadays it is difficult to predict what will happen and how this new reality will evolve, but it is probable that we will have a new configuration on how the supply chain works in the world. In CMPC, we are moving forward having a more resilient process and agile teams to react to contingencies. During these years, we have seen changes in the market and maybe some of that will remain and others don’t…so we need to strengthen our capabilities and be able to react to new challenges

How do you maximize supply chain cost efficiency while remaining customer centric?

I think they are two concepts that do not necessarily compete with each other. We must be able to deliver a service that fulfills our customers expectations, while keeping costs under control. Overdelivering in either of the two concepts could be a mistake, the key is to find the balance that brings more value to our products.